USER SUPPORT SPECIALIST – Los Angeles

DOWNTOWN LA legal firm has an immediate opening for (2) professional User Support Specialists. Great providing extensive Help Desk support, troubleshooting and task-based user training for users, workstations and peripheral devices. Extensive experience with Microsoft Windows XP, Microsoft Office Suite 2002, Outlook, Corel Word Perfect 8, iManage, Blackberry, Palm or Windows Mobile desktop software, Carpe Diem, DeltaView, Interaction, Internet Explorer and other legal software applications. Will provide Help Desk and troubleshooting support via the User Support Hotlines. The position requires extensive phone support via User Support lines at all times during the scheduled workday and at other times as requested or assigned. Daily activities are under the supervision of the Manager of Technology Services. Works closely with the Network Engineering, Hardware Support and Technology Training Teams.

Requirements: Proficiency in Microsoft Office applications, document management systems, computer hardware functions, PC operation and a range of software applications; strong verbal and written communication skills; excellent interpersonal skills; patience and flexibility. Strong familiarity with Mac OS X 10.3 or higher, especially the Finder, removable devices, 'Go to Server' and application installation and removal. Ability to work independently as well as under direction and the ability to work as part of a team. Excellent ability to transfer knowledge in an efficient, pleasant and effective way; ability to troubleshoot and resolve application problems; willingness to work under pressure and a willingness to learn new programs. Law firm experience preferred, Bachelor's degree or equivalent required. If you are interested in the above and have the above qualifications, experience and skills, please contact Charles Penniman at the below address, asap!!







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Salary: 55000 - 65000