Systems Technician – Los Angeles

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!



Create new user accounts for systems.
- Establish and create new tickets using Track-IT
- Establish worksheet for ID requests.
-Establish templates for various ID’s.
-Create ID based on user security requirements.
-Establish procedure for Identifying expired ID’s.
-Eliminate expired ID’s.
-Establish password policy for Administrative ID’s.
Install new network hardware (routers, switches, hubs, modems, etc)
-Spec networking equipment
-Purchase hardware
-Establish installation procedure and backup out plan.
-Install hardware.
-Document and label hardware.
-Schedule cut over to production.
Establish maintenance schedule of systems.
-Identify daily procedures and reports.
-Backups
-Disk space
-Identify weekly procedures and reports.
-Time Sync
-Purge of files
-Identify monthly procedures and reports.
-DS Repair
-Virus scanning
-Identify quarterly procedures and reports.
-Patches and fixes
-Create and maintain reporting log.
-Identify individuals for notification.
Document networked environment.
-Establish documentation format and specifications.
-Document all hardware in data center.
-Document all software in data center.
-Establish first and second level contact information.
-Establish vendor contact information.
-Document all hardware at off site locations.
-Document all software at off site locations.
-Maintain working database for change control.
Perform PC support related duties
-Establish tracking log of tasks.
-Schedule troubleshooting efforts.
-Identify problem and establish resolution.
-Implement temporary solution if needed.
-Schedule problem resolution.
-Document problem and resolution within tracking log.
Perform basic installation and configuration of phone equipment.
-Spec equipment.
-Order equipment.
-Configure extensions.
-Configure phone mail.
-Identify and document all related circuits.
Assist any third party vendor with repairs of related equipment.
-Establish list of vendors.
-Establish contacts within vendor organization.
-Troubleshoot first level issues.
-Communicate problems with vendor.
-Schedule resolution based on contractual obligations.
-Schedule timely maintenance.
-Document and log resolution for change control.
Install and maintain Virus protection solution.
-Purchase software application.
-Install software
-Configure server application
-Configure clients.
-Configure routine file system scans
-Establish software update schedule.
-Configure software updates.
Perform first level application support.
-Identify problems.
-Establish communication with support staff.
-Implement solutions.


ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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