My Kenmore washing machine completely died on me in mid-cycle. I was so upset to come home from the market and find my clothes just sitting there in soapy water. I’ve had it for a while and it served me well. When I called Magic Touch Appliance repair, I was pleasantly surprised by their low service charge and the fact that they were able to come by to look at it the very same day. The technician that came out was very polite and respectful (he even asked if I would like him to take his shoes off inside the house). He looked at my washer and told me exactly what I need. Since he had the drain pump with him on his truck, he installed it and it began working again. In the end, I didn’t even get charged the original service fee! I was very excited about that. My husband didn’t know about the problem I was having with the machine that day. He came home from work with the washer fixed and for a great price! He was thrilled I handled it so well! I will definitely call them back for any future surprises in my home.